How Can We Help?

Start by creating an account, then use our event wizard to configure your event settings, add QikPoint scanners, and customize your NFT rewards.

You'll need QikPoint scanners for your event and QikCards for participants. We offer starter packages that include everything you need.

Most events can be set up in under 30 minutes using our guided setup process. Complex events with custom integrations may take longer.

Check your network settings, ensure the scanner is within range, and verify your WiFi credentials. Try restarting the scanner if issues persist.

Ensure the QikCard is properly positioned on the scanner, check for physical damage, and verify the scanner's NFC module is functioning.

Firmware updates are pushed automatically over WiFi. You can also manually trigger updates through the QikHub dashboard.

Visit your account settings in QikHub and select 'Upgrade Plan'. Changes take effect immediately and you'll be prorated for the current billing period.

Yes, you can cancel anytime from your account settings. Your subscription will remain active until the end of your current billing period.

We offer a 30-day money-back guarantee for new subscriptions. Hardware purchases are subject to our return policy.